DMBM524700 - Debt and return pursuit: CIS: tracing and RLS issues

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If there are only CIS work items outstanding IDMS automatically moves work items to the C/W RLS worklist of the office that owns the record and sets a next action of REVIEW and a B/F date of TODAY when either:

• the RLS signal is set against all of the following addresses
• there is no address shown in any of the following address fields:

• Taxpayer
• Communication
• Recovery
• CIS address
• Agent

• a new ‘clean’ work item is received either with the RLS signal set against all the above addresses or there is no address in the relevant fields.

You should review the C/W RLS worklist and after carrying out the checks to confirm no other addresses are available:

• record an appropriate note on ACTION HISTORY
• set a next action of REVIEW
• set the B/F date to today's date
• transfer the IDMS record at Taxpayer level to the relevant Tracing Unit of associated Accounts Office:

• Shipley 397101
• Cumbernauld 397001.

The Tracing Unit will retain ownership of the IDMS record until an address is traced.