DMBM542100 - Debt and return pursuit: Machine Games Duty (MGD): enquiries
Some content of this manual is being considered for archiving. If there is content you use regularly, please email hmrcmanualsteam@hmrc.gov.uk to let us know as soon as possible.
MGD operators can find all relevant information relating to how to operate MGD in the Machine Games Duty guidance (HMRC website).
Operators who contact DMB with any queries that are not related to making payment (for example, querying MGD charges, assessments or penalties) should be advised to make their enquiry by one of the following methods (please note that email is the preferred method).
- HMRC structured email at www.hmrc.gov.uk/contactus/excise.htm (HMRC website)
- Phone the Excise and Customs Helpline on 0300 200 3700
- Written enquiries:
CITEX Written Enquiry Team
HM Revenue & Customs
PO BOX 3001
GLASGOW
G67 9EX
DMB should send any written correspondence received to the:
CITEX Written Enquiry Team
The Apex
2 Brest Road
Derriford Business Park
Plymouth
PL6 5XX
There are processes in place with DMB Banking to manage queries relating to incorrect Effective Date of Payments (EDPs) and misallocated payments.