DMBM557650 - Debt and return pursuit: Child Benefit overpayments: customer in receipt of a DWP benefit - terminated entitlement
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DWP benefit check
If you have been unable to contact a customer during the normal recovery process you should check ADD to see if any DWP benefits are in payment.
If you establish that a customer is receiving one of the following long-term benefits:
- DLA (Disability Living Allowance)
- ICA (Invalid Care Allowance)
- AA (Attendance Allowance)
- INCAP (Incapacity Benefit)
- Income Support RP (Retirement Pension with pension credits)
- IVB (Invalidity Benefit)
- ESA (Employment Support Allowance)
- JSA (income-based Job Seeker's Allowance)
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JSA(C) (JSA contributory)
If the customer is receiving JSA(C) which is likely to be short-term consider suspension and a review period.
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(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
Customer refuses to pay
If the customer refuses to pay or co-operate with completion of an Income and Expenditure form:
- issue letter CBOP190 with an EF3 (or EF4 for Scotland)
- set OPREC BF delayed code 1, BF Code 15 for five years
- update the OPREC notepad.
No reply or further refusal to pay
If there is no reply to the pre-enforcement letter or there is a further refusal to pay you should proceed as follows:
- there is evidence that enforcement action would be potentially successful, consider referral for enforcement
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