DMBM803770 - Time To Pay: Setting up Time To Pay: Other cases
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SAFE cases
SAFE charges managed by IDMS
For SAFE charges that have not yet been referred to IDMS
- use SAFE function TTP to calculate the arrangement (you can get screen prints of the calculation, but do not save or confirm the details in SAFE)
- make the charge Local Action.
On the following day
- contact the appropriate Debt Technical Office or Single Point Of Contact
- advise them that you have agreed a TTP and the case is now on IDMS
- provide details of the arrangement
- ask them to set up the TTP on IDMS using function IA.
SAFE charges not managed by IDMS
For cases that are not supported by IDMS
- make the charge Local Action.
On the following day
- contact the appropriate Debt Technical Office or Single Point Of Contact
- advise them that you have agreed a TTP and that the case is now on the SAFE Local Action worklist
- provide details of the arrangement
- request that they manage the arrangement clerically.