DMBM804210 - Time To Pay: monitoring the arrangement: issuing cancellation letters
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Where a Time To Pay (TTP) arrangement has been agreed then we must cancel the arrangement in writing.
IDMS fully automated cases
If the customer does not bring the arrangement up to date after a reminder letter has been issued IDMS will:
- issue an IDMS9 with appropriate warning of next action
- record an action history note
- move the debt to the appropriate enforcement role.
These cases will then be reviewed and where appropriate the Work Item(s) will be transferred to the appropriate enforcement OU.
Manual cases
Where you decide that an arrangement needs to be cancelled you must issue an appropriate cancellation letter.
When cancelling an arrangement you must either:
- issue a ‘TTP40’ - Time to pay cancellation’ from SEES or
- set the appropriate next action code to ensure that a campaign TTP cancellation letter is issued.
The cancellation letter advises:
- that full payment must be made (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
- what will happen if payment is not made.
When using TTP40 you must make sure that you select the enforcement action that you are proposing and that you include the relevant fact sheet when issuing the letter.
Cancelling TTP when insolvency is the next action
Where a customer’s TTP has failed and you have identified that the next appropriate action is insolvency (as per criteria at DMBM685200) then you must not issue an IDMS9E. Instead you need to issue a TTP cancellation letter IWL30 or IWL40 from SEES.
You must make sure that you issue the correct letter to the customer, see DMBM685530. You must also make sure that the letter is sent correctly, to the correct address(es) and that the appropriate documentation is included. For full details see DMBM685500.
Where payment is not made
If payment in full is not made by the date on the cancellation letter then you should review the case and, where appropriate, refer the case for enforcement action.