DMBM880030 - RLS: Tracing Unit procedures: Address found: PAYE work items

Some content of this manual is being considered for archiving. If there is content you use regularly, please email hmrcmanualsteam@hmrc.gov.uk to let us know as soon as possible.


When you trace an address you should

  • enter the address on to IDMS using the DESIGNATORY DETAILS function and unset the RLS signal
  • record an appropriate note on ACTION HISTORY
  • transfer the record at Taxpayer and work item level to the appropriate debt management office based on the address using the IDMS TRANSFER OWNERSHIP function.

<p>Note: </p>You will not need to change the OU on BROCS as this will be doneautomatically overnight when you transfer ownership on IDMS The work item will <ul><li class="dash">appear on C/WPAYE worklist</li> <li class="dash">show on next action date of RLS review and a B/F date of today.</li></ul><p>You should </p><ul><li class="filledcircle">use the REFINE WORKLIST function regularly to identify these cases so you can </li> <li class="filledcircle">resume recovery activity.</li></ul>