HSTM04600 - Bonus: rejection of bonus claim

HMRC must notify NS&I of a rejection of any claim for a bonus together with reasons for the decision.

NS&I, on receipt of a rejection of a bonus notification must notify the account holder within 14 days beginning with the day after the day of receipt of the notification.

The account holder may within 90 days, beginning with the day after receipt of a notification of a rejection, apply to HMRC for a payment of a bonus which has been refused.

An account holder or a person who has been appointed to manage a Help-to-Save account on behalf on the account holder may appeal against HMRC’s decision to refuse a bonus payment. If an appeal is made, the decision to refuse a bonus payment is not suspended during the appeal period.