IDG30400 - Confidentiality when dealing with the customer: disclosure to agents, representatives and third parties: contents

The guidance in this chapter is about how HMRC staff should conduct themselves in interactions with the customer, in respect of fulfilling our legal obligations of confidentiality. It is intended to help HMRC staff avoid making an inadvertent disclosure of confidential information in their day-to-day work.

The guidance in this chapter is aimed at all staff. This includes those who have direct interactions with customers, but also those in areas which are not obviously ‘outward-facing’. Any officer in the Department who has any impact on the affairs of a customer must be aware of the key messages of this guidance.

1. IDG30410

   General
2. IDG30420

   Confidentiality when obtaining information
3. IDG30430

   Disclosure with 'power of attorney': contents
4. IDG30440

   Working with MPs
5. IDG30445

   Disclosures of HMRC information to Voluntary Sector Services
6. IDG30447

   Confidentiality when dealing with the customer: Deemed Consent for those who need enhanced support
7. IDG30450

   Employment references
8. IDG30460

   Missing persons
9. IDG30470

   Protecting deceased customers: contents