PAYE105010 - Individual records: contact history: automatic creation by NPS
When information is processed automatically, for example auto reconciliation or form P14 received and an update is made to a customer’s record, NPS will
- Identify an update has been made
- Create a Contact History record relating to the type of information processed
- Capture the information required to finalise Contact History
- Save the Contact History entry for the customer’s record
If as a result of the changes made, NPS issues any outgoing communication, it will automatically
- Identify when any outbound communication has been issued
- Create a Contact History record relating to the type of outbound communication
- Capture the information required to finalise Contact History
- Save the Contact History entry on the customer’s record
The Contact Type will display Unmediated.