PAYE105024 - Individual records: contact history: abbreviations

The Actions field in Contact History may include abbreviations and acronyms. Used correctly they can save both time and space as well as provide consistency in our notes. This guidance provides a point of reference for some of the more commonly used words in our day to day work. 

Notes:

1. You should not use personal abbreviations under any circumstances.

2. When entering abbreviations you should use spaces not just commas or full stops to separate text.

A B C D E F G H I L M N O P R S T U V W X Y

Abbreviation	Definition	Abbreviation	Definition
A	-	NOR	Not ordinarily resident
ADV	Advised / Advice	NR	Not resident
AGNT	Agent	O	-
ALLCE	Allowances	OBJ	Objection
AMDT	Amendment	OR	Ordinary resident
AMT	Amount	OYO	One year only
ASSD	Assessed	P	-
B	-	P/T	Part time
BA52WK	Bereavement Allowance	PMT	Payments
BAL	Balanced	POA	Payments on account
BALPYT	Balancing Payment	POH	Post on hand
C	-	POT	Potential
CALB	Call Back	PRTY	Priority
CALC	Calculation	PREV	Previously
CANC	Cancel / Cancelled	PROV	Provide
CH	Coding History	PY	Previous year
CLMD	Claimed	PWK	Per week
CAPT	Captured	R	-
CONF	Confirmed	RE	Regarding
CHN	Contact History Notes	RE-CAL	Recalculated
CERT	Certificate	RECD	Received
CTP	Call Type Process	RECON	Reconciliation
D	-	REPAY	Repayment
DECD	Deceased	REQ	Request
DEDN	Deduction	REQD	Required
DET	Details	REV	Review
DIR	Director	RPS	Repayment supplement
DISC	Discrepancy	S	-
DIVS	Dividends	S/E	Self employed
DOR	Date of receipt	SECD	Secondary
DOSIG	Date of signature	SOA	Statement of account
E	-	SOE	Statement of earnings
EMPREF	Employer reference	STD	Standard
EMPT	Employment	STMT	Statement
EOY	End of Year	SUBD	Submitted
EXPD	Explained	T	-
F	-	T/BEN	Taxable benefit
FWD	Forward	TECH	Technical
G	-	TEL	Telephone
GEN	General	TELIN	Telephone in
H	-	TELO	Telephone out
HUSB	Husband	TOT	Total
I	-	U	-
INC	Income	U/P	Underpayment
INCL	Include	UPD	Updated
INCLD	Included	UEMP	Unemployed
INFO	Information	UTC	Unsuccessful telephone call
ISSD	Issued	V	-
INT	Interest	VDP	Voluntary direct payment
IRO	In respect of	VOL	Voluntary
L	-	W	-
LIAB	Liability	W/C	Week commencing
LTR	Letter	W/E	Week ending
LYC	Last year cleared	WK	Week
M	-	WKLY	Weekly
MTH	Month	WRK	Work
MTHLY	Monthly	X	-
N	-	XFER	Transfer / case transferred
N/K	Not known	XMPT	Exempt
NEC	Necessary	Y	-
NFA	No Further Action	YR	Year