PAYE21071 - Employer records: maintain employer record: employer debts - debt management review (Action Guide)
To deal with a debt-related enquiry from a Debt Management Office follow steps 1 - 4 below. The guide is presented as follows
Initial action | Step 1 |
Telephone enquiry | Step 2 |
Receipt of form IDMS11 | Step 3 |
Receipt of form IDMS12 | Step 4 |
For details of how to access any of the Employer Business Service functions, use PAYE057.
Initial action
1. If you receive a
- Telephone call from the Debt Management Office go to step 2
- Form IDMS11 go to step 3
Telephone enquiry
Note: Satisfy yourself that the caller is genuine before dealing with any query
2. If a Debt Management Office telephones to enquire about a debt you will need to
- Review the employer papers and employer record
- Provide the Debt Management Office with the information they need to
- Establish the validity of the debt before enforcement action is taken
- and
- Update their records
Receipt of form IDMS11
3. On receipt of form IDMS11 you must
- Use Function AMEND EMPLOYER INDICATORS to set the year related indicator 87X
- Display form IDMS11 prominently in the employer record pad
- Put away the papers
Receipt of form IDMS12
4. On receipt of form IDMS12 you must
- Use Function AMEND EMPLOYER INDICATORS to remove the year related indicator 87X
- Link form IDMS12 with form IDMS11
- Retain both forms in the employer record pad
- Put away the papers