RM1212 - RA action: Vouchers received before claim

If you receive vouchers without a claim take the following action.

If the claimant calls with vouchers before making a claim for the period do not accept or cancel the vouchers

• issue a claim form for completion and return with the vouchers
• explain that you can only accept the vouchers with the claim.

When you receive vouchers by post

• if there is no explanation and you cannot trace a registered claim for the period
• send the uncancelled vouchers back to the claimant with a claim form
• ask the claimant to return the vouchers with the completed form
• otherwise see RM1216.