RM2016 - Registering claims: What to do if the file is missing

If the file is missing when you have registered a claim you must look for it carefully. Use the following instructions to help you search. Make a note of where you have looked.

Check

• all offices and storerooms
• that it is not with Head Office or another District on loan
• whether the claim form shows previous taxable income. If it does, telephone the appropriate PAYE or D District/Section and ask whether they have the file
• that it has not been misfiled under a transposed or incorrect reference
• a maiden name or forename
• the first part of a hyphenated name
• another file for the same person
• that it has not been misfiled with another file for which a payable order was issued on the same date as the previous payable order for this claimant.

You will be able to find this by

• using CL to see when the last payable order for this claimant was issued

and

• checking the Release List for that date.

If you do not succeed in finding the file you should make a new one. This is called reconstituting the file.