RM5060 - Replacement of payable order returned by Collector etc
You may have to issue a replacement payable order because the Collector, Accounts Office, Enforcement Office or Controller could not accept the payment. This will always be a manual payable order
- check that the hardcopy and R23 show CANCELLED
- make out a fresh R23 and where tax remains outstanding, a form R90, R90A or R90A(Z) for the revised amount of the set-off
- enter the serial number of the cancelled payable order in the notes space of the new R23
- enter `R296 to go with R30’ on the R23
- deal with the balance of the repayment as appropriate
- tell the claimant how you have dealt with the total repayment
- pass the file through for repayment.