RM5164 - Over-repayments: The payable order has not been cashed

If the payable order has not been cashed

• send an explanation and an apology to the claimant
• ask the claimant to return the payable order if it has not already been cashed
• put the file on special B/F for 10 days to await a reply

If the claimant does not reply within 10 days report the facts to FAO (Payments)