RM5272 - Management and security: Over-repayments

In May

• make sure that the Group Leader is reminding staff to make necessary entries in the register of over-repayments (RM5356)
• review the register and select five cases
• check that these are being actively worked and official error considered (RM5144)
• check that where necessary the Inspector has considered RM5174.

Soon after the last Friday in October each year BOD, CAP Shipley will send you a list of over- repayment cases. Make sure the list is being dealt with promptly by the RSO and filed in the establishment file (RM5336).