RM5508 - RO instructions: How to register claims manually

Annual claims too old to register in RC are controlled from an establishment file called the Manual claims register'. The Claims Group Leader will keep the Manual claims register’.

On the day you receive it register the claim in the establishment file. Show

• the consecutive number (start a new set of numbers on 6 April each year)
• the file reference
• the claimant’s name
• the claimants’s capacity
• the date the claim was received and registered
• your initials.