SAM72082 - Manage work: access to records: clerical processing officer
The Clerical Processing Officer user role provides access to all functions required for day to day working in an office with processing responsibility. The operator with this role may generally be responsible for
- Logging receipt of SA returns in Local Data Capture
- Capturing details from the SA return in Local Data Capture
- Amending returns, creating return charges, and unlogging returns that are not fully captured
- Tracing SA taxpayer and agent records
- Setting up SA taxpayer records
- Maintaining SA taxpayer records, including payments on account
- Movement of SA taxpayer records
- Setting and maintaining compliance signals required as a result of third party information
- Creating and maintaining sundry charges on the SA taxpayer record
- Dealing with day to day correspondence
- Recovering SA debts
- Dealing with work items appearing on the following work lists
- ‘Claims To Reduce Payments On Account’
- ‘Duplicate Return Logged - Original Already Logged or Captured’
- ‘Manual Issue of Review Form 575’
- ‘Manual Issue of Returns’
- ‘Manual Statement Issue’
- DARM ‘Outstanding Debt and/or Return’
- ‘Potential Non-Filers’
- ‘Potential Transfer Cases’
- ‘Reduction of Amount Coded Out’
- ‘Returns Not Captured’
- ‘Returns Review’
- ‘Review Revenue Assessments’
- ‘Pensioner and Low Income Review List’
- ‘Overpayments in Closed Cases’
The following list shows the functions linked to the role of Clerical Processing Officer in an office with processing responsibility.
For details of how to access any of these functions, select ‘Index Of Functions’ on the left of the screen.
On accessing the function, system help is available to you at function, screen, field, and error message levels.
For ease of reference, the functions are grouped under the following sub-headings
Compliance
Office
Returns
Statements
Taxpayer
TP Agent
Work
Compliance
Maintain Compliance Signals
View Compliance History
View Compliance Summary
Office
Maintain Responsible Office
Retrieve UTR From D Reference
Returns
Amend Fixed Penalties
Amend Return
Create Return Charge
Maintain Return Profile
Maintain Return Summary
Record Date Of Clerical Issue
Record Return Request
Unlog Return
View Return
Statements
Amend Payments On Account
Cancel Freestanding Credit
Create Freestanding Credit
Create Sundry Charge
Issue Repayment From Overpaid Balance
Maintain Payments On Account
Maintain Statement Inhibition
Maintain Sundry Charge
Record Transfer To COP
View Payment Details
View Repayment
View Statement
View Taxpayer Credits
View Transfer From OAS
Taxpayer
Add/Amend Communication Name and Address
Amend Taxpayer Name and Address
Amend Taxpayer Signals
Amend Trust
Case Summary
Maintain Capacity
Maintain Capacity Summary
Maintain Partner
Maintain SA Notes
Maintain Sources
Maintain Trade
Set Up Capacity Details
Set Up Company
Set Up Individual Taxpayer
Set Up Partner
Set Up Partnership
Set Up Post BY/VA Individual
Set Up Trade
Set Up Trust
View Communication Name and Address
View Partners For Partnership
View Taxpayer Designatory Details
TP Agent
Amend Taxpayer’s Agent Details
Taxpayer New Agent Details
Trace Agent
View Agent Details
View Taxpayer’s Agent Details
Work
Immediate Action Work Lists
Office Work List Summary
Operator Work List Summary
Taxpayer Work List