SW03230 - Information Security: Password Management
HMRC Members
HMRC Members of Shared Workspace must comply with HMRC standards as defined by CSIR Policy. Refer to the guidance at Password Management & Controlled Access to Systems and Services.
If an HMRC Member loses their password they must follow the standard HMRC password reset procedure.
Customer Members: Password Criteria
Customer members access Shared Workspace via the Government Gateway and should follow the password criteria for Government Gateway users.
Lost User ID and Password
If a Customer Member loses their User ID or their Password, they will need to follow the instructions at the Online Services log-in screen.
If a Customer Member loses both their User ID and Password they must contact the Online Services Helpdesk as follows
- Telephone: 0300 200 3600
- Textphone: 0300 200 3603
- Outside UK: +44 161 930 8445
NOTE: the Helpdesk will require the Member to provide adequate ID before help is given which may include providing the SWS Activation token and Member ID.