Housing association homes

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Complaints

Follow these steps if you have a problem with your housing association home:

1. Complain to your landlord - they should have a complaints policy that you can follow.

2. Contact the Housing Ombudsman if you and your landlord cannot resolve the problem.

To contact the Housing Ombudsman, you can:

• fill in an online complaints form
• email
• call

Housing Ombudsman
info@housing-ombudsman.org.uk
Telephone: 0300 111 3000
Find out about call charges

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