International Pension Centre

Get advice or information about pensions and benefits if you live abroad or have lived abroad.

If you want to claim your State Pension, check if you’re eligible then make a claim.

Online

You can contact the International Pension Centre (IPC) by email, using the online enquiry form.

It is taking longer than usual to reply to online queries.

You need to report changes to your personal details (such as your address or bank details) by telephone or letter.

Telephone

State Pension

Telephone: +44 (0) 191 218 7777
Textphone: +44 (0) 191 218 7280
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm

Pro-rata Employment and Support Allowance (PRESA)

If you were given PRESA under European Community regulations.
Telephone +44 (0) 191 206 9390
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm

Employment and Support Allowance (ESA)

If you were given ESA under UK regulations.
Telephone +44 (0) 191 206 9390
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm

Industrial Injuries Disablement Benefit (IIDB)

Telephone +44 (0) 191 206 9390
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm

Jobseeker’s Allowance (JSA)

Telephone +44 (0) 191 206 9390
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm

Bereavement Support Payment or Widowed Parent’s Allowance

If you’re under UK State Pension age
Telephone +44 (0) 191 206 9390
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm

Incapacity Benefit and Maternity Allowance

Telephone +44 (0) 191 206 9390
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm

Post

If you want to send items by courier, check they can deliver to the postcode - otherwise they may return your post to you at your own cost.

The Pension Service 11

Mail Handling Site A

Wolverhampton

WV98 1LW

United Kingdom

Delays to pension or benefit payments

If you live abroad and your payment is due in the same week as a US federal holiday, it could arrive one day late. This is because a US company processes these payments.

Read about pensions and benefits

You can read guidance on pensions and benefits including:

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