Private renting

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Complaints

Follow these steps if you have a problem with your landlord:

1. Complain to your landlord - they should have a complaints policy that you can follow.

2. Make a complaint to a ‘designated person’ (your MP, a local councillor or a tenant panel) if you cannot resolve the problem with your landlord.

3. Contact your council or local authority if you and your landlord still cannot resolve the problem.

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