Product Recall: Morco Gas Water Heaters: Primo (MP) / EUP (2310-0010)
Product Recall for Morco Gas Water Heaters: Primo (MP) / EUP presenting a serious risk of fire.
Summary
Product: Morco Gas Water Heaters: Primo (MP) / EUP
Hazard: The product presents a serious risk of fire as there is a risk of gas leaking which, if ignited, may set fire to flammable components on the front of the gas water heater.
Corrective action: The product has been recalled from end users. This supercedes a modification programme previously in place. Products which have previously been modified as part of this programme are also in scope of the recall.
Product information
| Type | Gas appliances and components – Gas Water Heater |
|---|---|
| Product identifiers | Affected products are one of four models of open-flued water heaters: Primo 6 (MP6), Primo 11 (MP11), EUP6 and EUP11 |
| Country of Origin | Italy |
| Product description | White domestic gas water heater. Affected models were supplied between 2018 and 2023. |
| Product Report and Images |
Hazard
A safety issue has been identified with Morco Open-Flued Gas Water Heaters which may be installed in mobile homes, caravans and domestic settings.
The product presents a risk of fire, explosion and injuries. There is a risk of gas leaking which, if ignited, may cause burns, explosions and injuries.
The products are not in conformity with the requirements of Regulation 2016/426.
Corrective action
Morco have initiated a recall for affected appliances.
Owners of gas water heaters installed (including those which have previously received a safety upgrade) should contact Morco immediately to discuss next steps. Owners should not attempt to check or test the appliance themselves.
Further information, including a form to request a refund or a replacement, can be accessed at the following link: https://morcoproducts.co.uk/important-water-heater-safety-warning/
Morco Products Ltd can be contacted on telephone number 01482 325456 or by email at gaswaterheaters@morcoproducts.co.uk
Anyone that smells gas, including owners and consumers concerned that their product poses a risk, should contact the National Gas emergency helpline on 0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland.
Additional information
PSD case number: 2310-0010
Notified by: Local Authority Trading Standards.
Updates to this page
Published 26 March 2024Last updated 15 January 2025 + show all updates
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Updated to reflect that a product recall has superceded the modification programme.
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First published.