Product Safety Report: Shimano Hollowtech 11 speed Crank Arms for bicycles (2309-0122)

Product Safety Report for Shimano Hollowtech 11 speed Crank Arms for bicycles presenting a risk of injuries.

Summary

Product: Shimano Hollowtech 11 speed Crank Arms for bicycles

Hazard: The product presents a risk of injuries as it has been identified that the outer cover of the crank arm may start to separate from the main crank arm body, posing potential fall and injury hazards to consumers.

Corrective action: Modification programme.

Product information

Type Hobby / sports equipment - Bicycle cranksets
Brand Shimano DURA ACE and ULTEGRA
Affected models FC-6800 – ULTEGRA, FC-9000 - DURA-ACE , FC-R8000 - ULTEGRA , FC-R9100 - DURA-ACE, FC-R9100P - DURA-ACE
Sales period 2012 to 30 June 2019
Affected production codes KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE and RF
Country of Origin Japan
Product Description Five models of bicycle crank arms.
Product Report and Image Link to Product Image and PDF

Hazard

The product presents a risk of injuries as it has been identified that the outer cover of the crank arm may start to separate from the main crank arm body, posing potential fall and injury hazards to consumers.

The affected products do not meet the requirements of the General Product Safety Regulations 2005.

Corrective action

Modification programme.

Owners of affected bicycles should immediately stop using the product and contact an authorised Shimano dealer for the product to be inspected.

Shimano Europe has established an inspection and replacement programme. If a crank arm fails inspection, Shimano Europe will provide a replacement of equal or greater value than the previous crank arm, at Shimano Europe’s sole expense.

Users should consult the consumer notice to check whether the inspection programme applies to their crank set. Further information on the corrective action can be found in the consumer notice at the following link: https://bike.shimano.com/en-EU/information/customer-services/corrective-actions/important-safety-notice-11-speed-hollowtech-road-cranksets-inspection-program.html

Additional information

PSD case number: 2309-0122

Notified by: Office for Product Safety and Standards.

Updates to this page

Published 3 October 2023