Product Safety Report: Tacx NEO Bike Plus (2407-0175)
Product Safety Report for Tacx NEO Bike Plus presenting a risk of fire.
Summary
Product: Tacx NEO Bike Plus
Hazard: The product presents a risk of fire as it has been identified that the internal components of the power supply board may malfunction. This may lead to overheating, or under certain circumstances, a fire.
Corrective action: Modification programme
Product information
| Type | Hobby/sports equipment - Exercise Bike |
|---|---|
| Brand | Garmin |
| Model | Tacx NEO Plus |
| Country of Origin | Netherlands |
| Product Description | An indoor, stationary smart bike trainer. |
| Product Report and Image |
Hazard
The product presents a risk of fire as it has been identified that the internal components of the power supply board may malfunction. This may lead to overheating, or under certain circumstances, a fire.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
Modification programme. The safety alert with further information can be downloaded at the following link: https://www8.garmin.com/fitness/pdfs/NEO_Bike_Plus_Service_Alert.pdf.
Tacx have issued a software update and have offered all affected consumers a replacement external power supply. To request your replacement power supply, please visit https://supportforms.garmin.com/form/neo-bike-plus-replacement-power-supply-request-form to order your replacement.
In addition, Tacx are also offering new power cords to affected consumers free of charge. This will allow users to use Tacx NEO Bike Plus with full functionality while preventing the safety issue occurring.
Additional information
PSD notification number: 2407-0175
Notified by: Office for Product Safety and Standards