Report an error with your eVisa

An eVisa is an online record of your immigration status. You access it using a UK Visas and Immigration (UKVI) account.

Use this service to report an error if:

• the details on your eVisa were wrong when you got access to it - for example your name has been spelled wrong
• you can view your eVisa but you cannot use it to get a share code
• the Home Office set up your UKVI account and you’ve never been able to access it

There’s a different way to:

• create a UKVI account to get access to your eVisa
• update your UKVI account details - for example your name, address, email address, passport or photo
• recover your UKVI account if you’ve lost access to the email address or phone you use to receive security codes
• contact UKVI for help if you cannot view your eVisa because of a technical error when you’re signed into your UKVI account

Before you start

You’ll need to give:

• your full name, date of birth and nationality as they appear on your eVisa
• an email or UK postal address

You’ll also be asked to give one of the following:

• passport number
• biometric residence permit (BRP) number
• global web form (GWF) number from your visa application
• unique application number (UAN) from your visa application
• UK Visas and Immigration (UKVI) customer number

What happens next

UKVI will contact you to either:

• confirm that they’ve corrected the details
• ask you for more information

Get help

You can ask someone to use this service to report the error for you. For example a legal representative, charity, employer, college or university.

You can also contact UKVI for help with this service or with your UKVI account.