Report an error with your eVisa

An eVisa is an online record of your immigration status. You access it using a UK Visas and Immigration (UKVI) account.

Use this service to report an error with any of the following details on your eVisa:

  • name
  • date of birth
  • nationality
  • status
  • the date your visa is valid from
  • the date your visa is valid to
  • National Insurance number
  • photo
  • what you can and cannot do in the UK

You can also use this service to:

  • report a problem with getting a share code
  • change the email address or phone number you use to sign in - if the Home Office created your UKVI account
  • report that you cannot view your eVisa when you sign in to your UKVI account

There’s a different way to update your UKVI account if you’ve changed your details. For example you can update your name, email address, phone number or identity document.

Start now

Before you start

You’ll need to give:

  • your full name, date of birth and nationality as they appear on your eVisa
  • an email or UK postal address

You’ll also be asked to give one of the following:

  • passport number
  • biometric residence permit (BRP) number
  • global web form (GWF) number from your visa application
  • unique application number (UAN) from your visa application
  • UK Visas and Immigration (UKVI) customer number

What happens next

UKVI will contact you to either:

  • confirm that they’ve corrected the details
  • ask you for more information

Get help

You can ask someone to use this service to report the error for you. For example a legal representative, charity, employer, college or university.

You can also contact UK Visas and Immigration for help with this service.

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