Developing local after sales services to support a sustainable electric cooking ecosystem in Nepal
This study assessed repair issues affecting eCooking appliances and to develop local after-sales services
Abstract
This study was conducted by the People, Energy and Environment Development Association (PEEDA) to assess repair issues affecting eCooking appliances and to develop local after-sales services.
Understanding eCooking repair issues and solutions is key to supporting a sustainable eCooking ecosystem in Nepal and achieving the Government of Nepal’s policy target of 25% of households using electricity as a primary cooking fuel by 2030 as stipulated by the 2nd Nationally Determined Contributions (NDC) plan. Recent research has identified a critical lack of local eCooking repair and maintenance services in Nepal, with four MECS pilot studies all highlighting that this deficiency was a key barrier to adoption, compromising customer confidence and reducing eCooking use while likely exacerbating Nepal’s growing eWaste issue.
The study was primarily carried out in Mahankal Rural Municipality, an ideal site as it enabled the assessment of longer-term appliance repair issues and solutions affecting two major eCooking projects that started in 2021. A survey was conducted to identify repair and maintenance issues faced by the end-users in Mahankal and assess how they can be addressed. To supplement these findings, eCooking repair issues reported by four other ECO pilots were gathered and used to create an inventory of common eCooking appliance issues. Each pilot used a different brand of EPC and one distributed induction stove, enabling comparisons between different stoves. Service centres for major eCooking appliance suppliers in Nepal were also interviewed for their insights on repair issues.
This report is part of the Modern Energy Cooking Services (MECS) Programme.
Citation
People, Energy and Environment Development Association (PEEDA). Developing local after sales services to support a sustainable electric cooking ecosystem in Nepal MECS report 2024
Links
Developing local after sales services to support a sustainable electric cooking ecosystem in Nepal