Listening to communities in insecure environments: Lessons from community feedback mechanisms in Afghanistan, Somalia and Syria

The research involved consultations with crisis-affected communities, aid agencies and donors, as well as a review of relevant d literature

From:
Foreign, Commonwealth & Development Office
Published
1 October 2016
Country:
Afghanistan, Somalia, Syria
Document Type:
Research Paper
Theme:
Humanitarian Disasters and Emergencies
Authors:
Ruppert, L, Sagmeister, E, Steets, J

Abstract

In insecure environments, where humanitarian staff have limited opportunities for face- to-face interactions with communities, achieving accountability to affected populations is more complex and often requires a mix of approaches. Community feedback mechanisms can be a valuable tool to strengthen community engagement, to increase local support and to improve the quality of humanitarian programming.

This Secure Access in Volatile Environments (SAVE) resource paper presents findings on the effectiveness and appropriateness of community feedback systems in Afghanistan, South Central Somalia and Syria. The research involved consultations with crisis-affected communities, aid agencies and donors, as well as a review of relevant documentation and literature.

Citation

  • Ruppert, L., Sagmeister, E., and Steets, J. (2016) ‘Listening to communities in insecure environments: Lessons from community feedback mechanisms in Afghanistan, Somalia and Syria’ Resource Paper from the Secure Access in Volatile Environments (SAVE) research programme, Humanitarian Outcomes. October.

  • Ruppert, L., Sagmeister, E., and Steets, J. (2016) ‘Listening to communities in insecure environments: Lessons from community feedback mechanisms in Afghanistan, Somalia and Syria’. Briefing Note from the Secure Access in Volatile Environments (SAVE) research programme, Humanitarian Outcomes. October.

Updates to this page

Published 1 October 2016
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