Regulatory tools: Customer involvement.

From:
Department for International Development
Published
1 January 2005
Country:
Uganda, India, Philippines, Zambia and Indonesia
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Ghana, Bolivia, Argentina, Chile, United Kingdom, and Jordan
Document Type:
Research Paper
Theme:
Water and Sanitation
Authors:
Franceys, R. and Gerlach, E.

Abstract

Customer involvement in regulation of water supply is discussed, including outlines of research findings from the case study countries. Risks and constraints of customer involvement, ways of involving low-income customers, and customer involvement in practice, are considered. Focus Group discussions in low-income areas of the Philippines, Zambia and Uganda are summarized.

Citation

Center for Water Science, Cranfield University, UK, 12 pp.

Regulatory tools: Customer involvement.

Updates to this page

Published 1 January 2005
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