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This working paper explains how customer experience is measured using information from the HMRC Customer Survey
Materials presented at the fourth UKCN consumer remedies project workshop on 22 June 2017.
Excise Movement and Control System (EMCS) error messages for software developers.
The Regulator of Social Housing's initial thinking about how we will put in place the changes to consumer regulation described in the social housing white paper
Legal standards for labelling and composition of food products such as bottled water, milk and meat.
Price indices, percentage changes and weights for the different measures of consumer price inflation.
A basic guide for businesses on the Consumer Protection from Unfair Trading Regulations.
Employment Appeal Tribunal Judgment of Mr Justice Sheldon on 25 June 2024.
The report sets out the Regulator of Social Housing's approach to consumer regulation and includes case studies and lessons learned.
Evaluation of the impact assessment by BIS for proposals on unfair contract terms for the Consumer Bill of Rights.
Upper Tribunal Tax and Chancery decision of Judge Ashley Greenbank and Judge Thomas Scott 22 April 2024
Consumer Council for Water annual report and accounts for 2022 to 2023.
Product recall for Magnificent Magnets - Gummy Bear Fridge Magnets presenting a high risk of choking.
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