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Research looking at customers understanding and experiences of overpayment relating to the tax credits system.
Research to explore accessibility, customer experience and implementation of the SEIS scheme.
This report shows the MOD’s progress towards implementing HMG’s December 2013 guidance on customer service lines.
A summary report of findings from the 5th wave of research on the Green Deal customer journey.
Employment Tribunal decision.
Research on customers who always needs help with their personal tax and/or benefits and credits, to improve service design and delivery.
Tax credits customers are due to receive their renewal notice from 2 May.
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
Tells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application.
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