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Report on the choice and use of prefix numbers for the department's customer service telephone lines.
A selected summary of findings from the annual survey carried out by research agent Ipsos MORI in the autumn of 2015.
This report shows Ministry of Justice's (MOJ's) progress towards implementing the government's December 2013 guidance on customer service lines.
A summary report of findings from the 3rd wave of research on the Green Deal customer journey.
Results from the second year of the PDCS customer satisfaction survey.
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