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Minimum service level regulations for rail workers, ambulance staff and border security staff will be laid in parliament to mitigate disruption and ensure vital public services continue if strikes are called, the government has announced today (Monday 6 November).
First published during the 2022 to 2024 Sunak Conservative government
First published during the 2016 to 2019 May Conservative government
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Protocol for a systematic review
Make sure you have the capacity, resources and technical flexibility to iterate and improve the service frequently.
Employment Tribunal decision.
Build a service that’s simple, intuitive and comprehensible. And test it with users to make sure it works for them.
Provide a service that everyone can use, including disabled people and people with other legally protected characteristics. And people who do not have access to the internet or lack the skills or confidence to use it.
We have increased the checks on addresses provided in trade mark applications and introduced a process for reporting misconduct by unregulated agents.
John Glen sets out steps to improve performance management and attract talent into the Civil Service - ensuring we have the best people in place to deliver for the public.
The Service Standard helps teams to create and run great public services.
This synthesis briefing outlines 5 key findings, and associated policy implications, for policy-makers and practitioners situations.
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