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What to do before and during user research sessions with disabled participants, to make sure they are comfortable and treated with respect.
Why CAPTCHAs are problematic and should not be used in government services.
Learn about usability issues and improve your understanding of access and support needs.
Running a successful alpha phase, building and testing prototypes, and deciding whether to move on to beta.
Doing content design for user interfaces, including style, tone and how to write questions.
The technical writing community is for anyone who wants to discuss and learn about the role of technical writing in government.
What to do during the beta phase, launching your service in private and public beta and deciding to move on to live.
Building or buying services that government users find easy to use.
How to define your participant criteria, find participants for research and handle incentives.
Review how your service meets user needs and test new design features or improvements.
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