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Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
A report on the CMA’s review of issues affecting consumers on low incomes and how the CMA might address these.
This report details the findings from the 2022 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Product Recall for Miami Carry On Universal Travel Adaptor sold by TK Maxx presenting a high risk of electric shock and fire.
Brochures about how CCS is dedicated to working with customers across all areas of the public and third sector.
Employment Tribunal decision.
How customers are experiencing and interacting with Check, Challenge, Appeal (CCA).
Seeks views on options to simplify the law in relation to the supply of goods, services and digital content supplied under a contract.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Product Recall for Merkury Innovations, Lifestyle Advanced, Simplytech and Tech Theory Wireless Chargers presenting a risk of burns.
This report describes the main findings from the department's 2019 customer survey.
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