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The Foreign, Commonwealth & Development Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will help us to identify what we do well...
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If we fall short of the standard of service you expect, as a member of the public, from a government department, we hope that you will tell us so that we can try to put things right and to do...
Response to an FOI requesting details of complaints received by the department from 2010 to 2011
Complain about a trade union if you think they've broken the rules - ballots, strikes, mergers, what you can and cannot complain about, appeal against a decision, anonymous complaints
How the Department of Health performed in handling complaints during 2013.
Change your protocol, update your authorisation, report safety issues, submit safety updates and complete your end-of-trial study report.
Employment Tribunal decision.
Guide for young people on how to resolve special education needs and disability (SEND) disagreements.
Annual report showing passengers satisfaction with handling complaints.
Report with the results from the 2015 customer satisfaction survey into school complaints.
Research which incorporated an evaluation of the complaints service managed by the local government ombudsman of 14 local authority areas.
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