We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research with a range of PAYE customers, exploring responses to newly designed P800 End of Year tax calculation prototypes.
Find out your VAT obligations if you use an online marketplace to sell goods in the UK.
An executive summary of the quantitative findings from the annual Customer Service survey 2021-2022
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
Over £3.8 billion of taxpayer money has been saved by the Crown Commercial Service (CCS) in the last year alone, as the agency celebrates its 10th anniversary this year.
First published during the 2022 to 2024 Sunak Conservative government
This qualitative research explored the customer and agent experience of applying for the Self-Employment Income Support Scheme.
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
Research to test customer response to the Annual Tax Summary web content and exploring likely customer behaviour after visiting the web page.
Research to better understand Self Assessment customers dealing with financial difficulties.
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).