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Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
The Insolvency Service’s performance against its 2014/15 customer measures for the period ending Q2
A selected summary of findings from the annual survey carried out by research agent Ipsos MORI in the autumn of 2014.
Research factors affecting customer experience of contracted employment provision.
Research on the Real Time Information pilot for PAYE.
Bank scores reveal what’s out there for customers and holds providers to account during time of financial pressure
Results of the 2016 Information Management customer survey
Learning Records Service Customer Scrutiny Group provides advice on Learning Records Service business priorities, monitors performance against service levels and acts as a point of escalation on issues such as data management and security.
Results of the 2017 Information Management customer survey undertaken by the Coal Authority.
This page brings together departmental annual status reports on customer service telephone lines.
Findings of two phases of research conducted for the DWP, to explore the attitudes and perceptions of people in retirement age.
Research to understand the customer experience and expectations of HMRC’s webchat service, and explore potential barriers to its use.
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