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Find out about cover policy and indicators for countries and territories that are covered by UK Export Finance.
Data on UK Visas and Immigration (UKVI) customer service operations.
You must have a legacy-proofing plan for all digital services to prevent the build up of technical debt and future legacy
Tells HM Passport Office staff how customers apply for a passport online using Digital Customer Services.
Immigration staff guidance on considering premium customer service applications from PBS sponsors.
Find out what unacceptable or unreasonable actions are and how we approach them.
This collection brings together all documents relating to DWP communications and customer insight research.
Specifications and guidelines for Real Time Information internet submissions and for the outgoing Data Provisioning Service.
This report shows DFID's progress towards implementing HMG’s December 2013 guidance on customer service lines.
This report shows the MOD’s progress towards implementing HMG’s December 2013 guidance on customer service lines.
Guide for suppliers on a Crown Commercial Service (CCS) commercial agreement, who supply common goods and services to the public sector.
Use this service if you are a heat supplier in the UK applying for the Energy Bills Discount Scheme heat network support.
Find out about our Export Development Guarantee: its benefits, eligibility criteria and how to apply.
A guide for recruiters on how to add online tests to vacancies in Civil Service Jobs, and manage candidates taking tests.
A guide to applying for compensation under the Victims of Overseas Terrorism Compensation Scheme.
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