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Heat network customers to get better protections over energy bills.
First published during the 2022 to 2024 Sunak Conservative government
This document contains information on: Evaluation Of The Energy Rebate Scheme – Qualitative Research With Customers
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Qualitative research to explore how HMRC customers form opinions of their experience with us, to help inform the future HMRC Customer Survey.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
Developments in international refined product markets, the competitiveness of the UK refining sector and the changing profile of UK refinery ownership.
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