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Develop a deep understanding of users and the problem you’re trying to solve for them.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
First published during the 2016 to 2019 May Conservative government
Employment Tribunal decision.
Transcript of Minister Whately's speech at the Association of Directors of Adult Social Services (ADASS) spring seminar.
First published during the 2022 to 2024 Sunak Conservative government
The findings indicated that access to and improved satisfaction with basic services did not translate into improved perceptions of government
The UK government's design principles and examples of how they've been used.
Build a service that’s simple, intuitive and comprehensible. And test it with users to make sure it works for them.
This section includes tools to help you move from low fidelity ideas to policies and services that can be delivered to users
Monthly movements in gross value added for the service industries which overall account for around 79% of UK Gross Domestic Product (GDP).
Minimise service downtime and have a plan to deal with it when it does happen.
Building or buying services that government users find easy to use.
First published during the 2019 to 2022 Johnson Conservative government
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
What happens at a service assessment and what to do when you get your results.
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