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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Text Version
How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.
Results of our 2024 pharmaceutical industry customer survey carried out by an independent party.
The Regulator of Social Housing published the annual review of its consumer regulation work for the past year
OISC online presentation on expectations in consumer care
The Insolvency Service's commitment to our customers.
An executive summary of the quantitative findings from the annual Customer Service survey 2021-2022
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Quality and labelling rules for growing, packing, distributing, importing and selling fresh fruit and vegetables.
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