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The latest overall patient experience measure for England, produced by the Department of Health, including the 2011 outpatient survey results.
Patient Experience Overall Measure, update to include Accident & Emergency Survey 2014
The Customer experience score is a composite measure derived from four dimensions of customer experience.
A research paper from OFCOM
Experience of Crime: Findings from the 2018/19 Northern Ireland Safe Community Survey
Consolidates results from the NHS patient experience survey programme to give overall experience for the NHS against 5 broad headings.
Experience of Crime: Findings from the 2013/14 Northern Ireland Crime Survey
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
Kantar Public was commissioned by HMCTS to carry out research among court and tribunal users (citizen users) to understand their experiences and needs when accessing HMCTS services.
Excel tools supporting the Department of Health statistics on patient experience overall measure.
Findings from a qualitative research study of a small-scale Jobcentre Plus trial that was aimed at customers with drug and alcohol addiction.
Follow-up surveys for users of the NHS 111 / Integrated Urgent Care service.
Scottish Inpatient Experience Survey 2016: Volume 3: Exploring differences in inpatient experience.
Experience of Crime: Findings from the 2014/15 Northern Ireland Crime Survey
NHS England publishes the 2017 National Cancer Patient Experience Survey (CPES). The national results will provide an up to date overview of cancer patient experience across England. The survey is conducted by Quality Health on behalf of NHS England. The...
Research which explored customers' experience of the Profit Diversion Compliance Facility and Diverted Profits Enquiry Process.
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