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How to complain about the service you get from the office of the Pubs Code Adjudicator (PCA).
The home of Pubs Code Adjudicator on GOV.UK. The Pubs Code Adjudicator is responsible for enforcing the statutory Pubs Code. The Pubs Code regulates the relationship between all pub companies owning 500 or more tied pubs in …
These factsheets summarise the main parts of the Pubs Code and related processes.
How to contact the Pubs Code Adjudicator and get information about whether your issue is covered by the Pubs Code.
This information explains how the Pubs Code Adjudicator (PCA) responds to breaches reported by pub companies and suspected compliance issues, including the use of its legal powers and other regulatory tools.
The Pubs Code Adjudicator is responsible for enforcing the statutory Pubs Code. The Pubs Code regulates the relationship between all pub companies owning 500 or more tied pubs in England and Wales and their tied tenants.
RICS and its members have worked with the PCA to agree a set fee structure where the PCA has been asked to appoint an Independent Assessor.
Information relating to job description and salary ranges.
Information relating to the use of AI and live webchat.
Code Compliance Officer (CCO) information and contact details
Pubs Code Adjudicator Fiona Dickie has fined Star Pubs and Bars £2 million after finding the company seriously and repeatedly breached the legally binding Pubs Code over nearly three years.
Link to the PCA's online enquiry form.
Announcements about Pubs Code regulation in practice
How to make a Pubs Code arbitration referral and the PCA’s standards for arbitrators
Star has now revised its communications with tied tenants to ensure it provides transparent information in relation to premises insurance as required by the Pubs Code.
Fiona Dickie has been re-appointed as the Pubs Code Adjudicator.
First published during the 2022 to 2024 Sunak Conservative government
This factsheet is for tied pub tenants who want information about pubs code arbitration disputes.
Information about the Pubs Code
This is the account of a PCA staff member accompanying a Greene King Business Development Manager (BDM) to observe their day-to-day activities in the role.
Response to a request for information regarding unfair business practices.
Don’t include personal or financial information like your National Insurance number or credit card details.
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