Guidance and regulation

How to use the GOV.UK ID Check app to prove your identity, including how to download the app and how to scan your face and your photo ID.

• From: Government Digital Service
• Updated: 16 April 2024

How to change the password, phone number or email address you use to sign in to your GOV.UK One Login.

• From: Government Digital Service
• Updated: 12 March 2024

What to do if you're having problems proving your identity with GOV.UK One Login using security questions.

• From: Government Digital Service
• Updated: 26 October 2023

Check for any known problems creating, signing in or resetting your user ID or password.

• From: HM Revenue & Customs
• Updated: 14 June 2021

Good Practice Guide (GPG) 45 helps you decide how to check someone's identity.

• From: Cabinet Office and 1 others
• Updated: 15 January 2024

How to get a security code to sign in to your GOV.UK One Login and what to do if you're having problems receiving a code.

• From: Government Digital Service
• Updated: 2 February 2024

How to delete your GOV.UK One Login, and what happens if you do this.

• From: Government Digital Service
• Updated: 26 October 2023

We’re working to help people securely prove who they are without having to rely on physical documents.

• From: Department for Science, Innovation and Technology
• Updated: 22 March 2023

What you can and cannot do when you help someone you know create a GOV.UK One Login and prove their identity.

• From: Government Digital Service
• Updated: 19 April 2024

Good Practice Guide (GPG) 44 helps you choose the authenticator that will give you the right level of protection for your service.

• From: Cabinet Office and 1 others
• Updated: 14 May 2020

What to do if you get an email, text message or phone call from GOV.UK One Login that you were not expecting or think may be a scam or a hack.

• From: Government Digital Service
• Updated: 3 June 2024

Keep systems and data safe with the appropriate level of security.

• From: Central Digital and Data Office
• Updated: 31 March 2021

Make sure citizens’ rights are protected by integrating privacy as an essential part of your system.

• From: Central Digital and Data Office
• Updated: 31 March 2021

This good practice guide (GPG 46) relates to establishing the identities of organisations or individuals acting on behalf of those organisations.

• From: Cabinet Office
• Updated: 10 October 2013

The principles government should apply when building a service where users can prove their identity, and what GOV.UK One Login is doing to meet the principles.

• From: Government Digital Service
• Updated: 3 May 2024

When you need to prove and verify someone’s identity, you must get evidence about them. A vouch is one of the types of evidence you can collect.

• From: Government Digital Service
• Updated: 22 October 2020