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OPSS welcome entries from stakeholders for the Regulatory Excellence Awards 2021 that demonstrate outstanding regulatory practice in challenging times.
The CMA has published new research on algorithms, showing how they can reduce competition in digital markets and harm consumers if they are misused.
Advice for those in difficulty with utility bills, or repayment commitments on credit cards, loans and mortgages, as a result of coronavirus (COVID-19).
First published during the 2019 to 2022 Johnson Conservative government
The CMA is investigating whether airlines have breached consumers’ legal rights by failing to offer cash refunds for flights they could not lawfully take.
OPSS has produced safety tips on how to shop safely online for children’s Christmas toys.
The CMA has issued new warnings to firms over concerns that couples are still not receiving fair refunds for weddings that could not go ahead during the pandemic.
Following CMA action, Virgin Holidays has committed to refund all customers whose package holidays were cancelled due to coronavirus.
Following an in-depth investigation, the CMA has provisionally found that the completed merger of viagogo and StubHub will reduce competition.
OPSS has produced safety tips on how to use fireworks responsibly and protect people and animals from harm.
Following CMA action, Instagram will do more to prevent hidden advertising on its app and website, signalling an important behaviour shift by a major platform.
TUI UK has committed to the CMA that customers awaiting their refunds for holidays that were cancelled due to coronavirus will receive them by the end of the month.
Following CMA action, Bijou Weddings Group will now provide fairer refunds to couples whose weddings could not go ahead because of coronavirus.
In light of the pandemic's impact on wedding services, and following complaints made to our COVID-19 Taskforce, we've published an open letter to businesses in the weddings sector.
The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic.
StubHub has addressed concerns raised by the CMA about the information it provides for tickets on sale via its UK website.
As a result of alleged unfair practices caused by COVID-19 disruptions, the CMA has published an open letter to the early years sector (nurseries and childcare providers).
The CMA has published an open letter to all businesses involved in organising package holidays for UK consumers.
This joint warning comes as the CMA and various trade associations remain concerned that some retailers have been raising prices unfairly.
Following an investigation by the CMA, Sykes Cottages has reversed its policy on cancelled bookings and will now offer customers full refunds.
Following CMA action, a major holiday lets company is now offering refunds for cancelled bookings, while others are facing further scrutiny over their policies.
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