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A report about the findings of the 2017 Compensation Recovery Unit customer satisfaction survey.
Management information tables published annually.
Focuses on total workforce numbers, workforce diversity and information regarding leavers and joiners; covers both pension fund income and expenditure and firefighters’ pension schemes membership; there is an additional pape…
This publication focuses on incidents and fires attended by fire and rescue services and fire-related fatalities and casualties from those fires.
Primary fires fatalities and non-fatal casualties in other buildings.
Resident population estimates by nation and fire and rescue authority.
Compiled from the Annual Civil Service Employment Survey, these annual statistics provide regional analyses, diversity and earnings statistics.
Tri-service results from the annual families continuous attitude survey.
Statistics on the average number of days to process a new Housing Benefit claim or a change in circumstance of an existing claimant.
Mixed methods research exploring customer reactions to the introduction of ‘In-year coding’ to help inform the design of the system and related communications.
Qualitative research with individuals to understand attitudes, likely behaviour and engagement with Making Tax Digital.
Research to understand customers’ current digital behaviours and attitudes and how HMRC can maximise uptake of the Personal Tax Account.
Research to understand customer preferences and attitudes towards contact channels when using digital services.
Research to understand how HMRC can address customer reassurance needs through digital rather than traditional channels.
Research to develop and understand a digital segmentation to better tailor communications and services for customers around the Personal Tax Account (PTA).
Research to understand customer needs and drivers around providing tax information by engaging them in the design of Making Tax Digital (MTD) principles.
An evaluation of pilots at the 2018 local elections to test the impact of voter ID and improvements to the postal vote process.
This official statistics publication brings together previously published police funding figures for England and Wales into a single definitive publication for the last four years.
This report describes the main findings from research in 2017 to understand public perceptions of HM Revenue and Customs.
This report describes the main findings from stakeholder research.
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