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Research into HMRC using targeted communications for Self Assessment, based on customer circumstances and need.
Research on how well customers understand the Tax Calculation and guidance sent by HMRC to those who have paid too much or too little tax.
Research into how small employers operate the Income Tax and National Insurance contributions systems.
A table of the policy decisions set out by the Chancellor in Autumn Statement 2012.
Research into deaf and hard of hearing customers experiences of using HM Revenue and Customs' services.
This table shows identified wealth, the wealth owned by estates represented by those passing through probate in each year, grossed up to that of the living using mortality rates.
Research into customer testing of the SA316.
Analysis of results of the HMRC Customer Survey for 2008 to 2011.
Research to look into customers’ experience of dealing with HM Revenue and Customs.
Research into customer awareness and attitudes towards personal tax transparency.
These statistics are based on HMRC’s annual Survey of Personal Incomes, a representative sample survey of the tax records of individuals in HMRC’s PAYE, Self Assessment and repayment claims administrative systems.
Research on HMRC's 2010 to 2011 Tax for Business Self Assessment campaign.
Research on evaluating guidance material for customers filing online for the first time.
Research on the step by step guide to help Self Assessment customers file their returns online.
Research on testing the proposed leaflet and step by step guide to help Self Assessment customers switch from paper to online filing of returns.
Research on how small businesses interact with the tax system and what improvements HMRC can make to the process.
Research and analysis of new to work and pre-pensioner factsheets.
Research on understanding the best way to tell pensioners that the tax on their pensions may not be right.
Presentation of research into communication material for new employees and new pensioners.
Research into the benefits of rewriting the Income Tax legislation.
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