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Quarterly statistics on the volume and cause of complaints made to train operating companies.
Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.
Quarterly and periodic (4-weekly) statistics on punctuality, reliability and causes of delay for passenger trains operating on the mainline network.
Annual summary containing key results from each of our main statistical outputs published in the last 12 months.
Passenger rail usage statistics in Great Britain with the latest data, covering 1 April to 30 June 2022.
Rail passenger numbers and crowding statistics in several major cities in England and Wales during 2021.
Passenger rail performance in Great Britain with the latest data referring to 1 April to 30 June 2022.
Qualitative research to assess passenger preferences and tolerances for service alterations during blockades for rail infrastructure projects.
Annual report showing passengers satisfaction with handling complaints.
Rail passengers and their claims for compensation when they are delayed.
Passenger rail service statistics in Great Britain with the latest data, covering 1 January to 31 March 2022.
Passenger rail usage statistics in Great Britain with the latest data, covering 1 January to 31 March 2022.
Presents the findings of research into the experiences, attitudes and opinions of disabled non-users of the railway.
Findings from quantitative research that aimed to understand existing and potential part-time commuters and their interest in flexible rail ticketing products.
Findings from qualitative research which explored part-time commuting patterns and passengers' views on different types of flexible season ticket.
Passenger rail performance in Great Britain with the latest data referring to 1 January to 31 March 2022.
Rail passenger statistics on their claims for compensation when they are delayed.
Passenger rail service statistics in Great Britain with the latest data, covering 1 October to 31 December 2021.
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