We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research on customers expectations of HM Revenue and Customs' digtal services.
Research on the effectiveness of using Core Messaging in communications.
Research to understand how PAYE Real Time Information may affect employees.
Research to test Real Time Information online help and guidance for employers.
Research into understanding employer attitudes to compliance and penalties for PAYE Real Time Information.
Research to design and test PAYE Real Time Information messages to be sent to employers by HM Revenue and Customs.
Research into employers’ reactions to PAYE Real Time Information.
Research on how care and support employers feel about using Real Time Information for PAYE instead of the Simplified PAYE Deduction Scheme.
Research to find out how well employers understand the content of the letter and helpsheet sent to them for PAYE Real Time Information.
Research to find out the effect of HMRC using online methods to communicate with businesses and individual customers.
Research findings from this qualitative follow up study with small and medium sized enterprises.
Research to measure how small and medium enterprises and individuals see tax compliance.
Research on understanding the role social networks play in disseminating information about audit rates and non-compliance penalties among taxpayers.
Research on customer perceptions of HM Revenue and Customs' contact centres.
Survey and analysis of Child Benefit customers' experience of dealing with HM Revenue and Customs.
Research into tax credits customers' behaviour around renewals and their attitude towards an automatic renewals system.
Research into exploring tax credits customers' renewal behaviour
Analysis of customer behaviour towards renewal of tax credits.
Analysis of opinions and experiences of agents who act for High Net Worth individuals.
Research into large public bodies' experience of HM Revenue and Customs services.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).